Recap: Social Business Hierarchy of Needs – #3TYYZ
Jeremiah Owyang, from Altimeter Group, was in town tonight for the Third Tuesday event and I had an opportunity to interact with him again after the presentation. From my interaction with him over the...
View ArticlePanel Discussion hosted by ITAC on Social Media ROI
Social Media and ROI has been a topic on the rise in the industry. There is value in Social beyond the soft metrics such as brand sentiment and engagement ratios. Done right, it can increase business...
View ArticleImportant Updates in the Social Business Space this week
As you know, there is always something happening in the social business space but this week has been a rather important one. There is an emerging trend to be noted out of the traditional Big Four...
View ArticleFacebook Home redefines the mobile rules
Why just compete? Why not redefine the rules. Facebook announced “Home” today, a new way of experiencing Facebook on the Android platform. Contrary to what analysts predicted, Facebook Home is not an...
View ArticleDevelop a Digital Customer Support Strategy
Your headcount will never scale at the rate of social media growth. In addition, support on Twitter means a customer has to yell and scream to get attention. Why not invest in a proper strategy that...
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